In case the support engineer is unable to response my concern over the chat session, will I want to begin the situation submission system once again? No, Should the support engineer is struggling to solve your issue at enough time, they are going to continue the case submission system to suit your needs.
Support deal stacks consist of the best mixture of support packages and patches for the person factors, As a result bettering top quality and lessening total expense of possession.
The SAP Stability Optimization Support Portfolio is meant to validate and increase the security from the SAP methods of customers by figuring out potential stability difficulties and providing recommendations on how to improve the safety in the systems.
Obtain many different support channels to assist you to resolve your situation in the easiest way attainable. Many of the support channels are built-in into the applying, utilizing artificial intelligence (AI) algorithms to recommend the most effective channel to resolve your problem.
Scheduled appointments demand no less than 24 several hours discover to allow engineers to get ready with the session.
Should you’d just like a chat about our services and an thought on rates then This is actually the segment wherever we will let you. Finish our sort under or give us a get in touch with, inform us what you’re searching for and we’ll get again in here touch to provide you with the solutions… sorted!
Every thing the IT staff has to be helpful As well as in shape to support the demands of your company – not only the IT Section.
Am i able to refer back to the chat session information and facts in a later time? Yes, the chat transcript and all attachments are going to be recorded in the scenario log for your advantage.
proactive support recommendations for each page - driven by AI and curated by SAP support on your application
Guide with Person Administration including S-person administration, authorization inquiries or password reset assist
If you end up picking a single of such item areas to agenda a session after which reference a different solution place that isn't from the record, the session will be converted to a daily composed situation.
Assistance Degree Reporting can be employed for a complement to SAP EarlyWatch Alert to improve your reporting capabilities regarding non-standard EWA report articles and consumer-unique inform thresholds for reporting.
Frequently, associates also carry out support-relevant routines as a component of these implementation and operation services and may interact with SAP’s support Group on behalf of customers.
The brand new SAP Services and Support e book points out SAP's offerings in a clear, comprehensible way and addresses variations between the necessities of latest buyers and knowledgeable customers.